1. Massage sessions start and end at the scheduled time. Sessions that start late due to the late arrival of the client will end at the scheduled time and the client will be charged for the full time.

2. All customers are treated with respect and dignity. Personal and professional boundaries are respected at all times.

3. Clients must notify their massage therapist of any updates or changes to their health/medical condition.

4. Clients with an infectious condition including cold, flu, stomach flu, coronavirus, meningitis, shingles, contagious skin conditions, etc. should not come to the practice, but call to inform the therapist before the scheduled appointment time. Clients can reschedule their appointment after the contagious condition has cleared.

5. Clients with signs of symptoms of an active systemic or local infection (e.g., fever, sore throat, swelling, etc.) at the time of a scheduled massage are requested to notify their therapist and reschedule their appointment.

6. Massage therapists only provide therapeutic massages that fall within the scope of practicing this recognized profession. Clients with acute injuries or conditions beyond the scope of massage practice should consult their physician.

7. All clients will be appropriately wrapped with a sheet at all times during the massage session. Only the area(s) of the body currently being processed are exposed. The genital area is never exposed or massaged.

8. Customer privacy and confidentiality will be maintained at all times.

9. Any customer arriving under the influence of drugs or alcohol will be asked to leave.

10. This is a non-smoking, odorless massage office.

11. Clients are expected to be clean and showered before receiving a massage (same day).

12. All clients receive a competent and professional massage that focuses on the needs of each individual client.

13. Harassment of any kind will not be tolerated and the session will be terminated if it occurs, or if the practitioner’s safety is compromised in any way.

14. Clients are asked not to eat a heavy meal during the two hours prior to the massage.

15. Appointments are confirmed one to two days before the scheduled appointment.